Monday in a note, the Digicel informs its customers that following an electrical problem occurred Sunday, November 4 around noon, one of its 3 Data Centers (more precisely that located in the area of ​​the international airport) is partially dysfunctional and many of his services are affected.

Customers served by this Center (approximately 30% of subscribers) can not access some of the mobile services such as outgoing calls and the use of internet services. The difficulties are gradually resolved and the technical team continues to work hard to stabilize the service completely.

"Digicel apologizes to its customers and thanks it for its patience and understanding. We understand that you are frustrated and we are working diligently to resolve the issue as quickly as possible.

Customers who could not access the services during this network problem will be compensated for the inconvenience. As soon as we overcome these difficulties, we will let them know and communicate to them how to recover these free compensation offers from the Digicel [...]"

See also :

https://www.haitilibre.com/en/news-25358-haiti-flash-fire-of-the-power-plant-of-digicel-data-center.html

HL/ HaitiLibre