In a note Digicel informs its customers that the technical problems caused by a power supply problem in its data center located in the airport area, having caused a partial malfunction of certain mobile services https://www.haitilibre.com/en/news-26035-haiti-phone-the-digicel-facing-an-electrical-problem.html since November 4, 2018 have been largely solved.

"We would like to once again thank our clients served by this Center (about 30% of our clientele) for their patience and understanding. We renew our sincerest apologies for this inconvenience.

If you still face other difficulties in using our services, we ask you to turn off and turn on your phone. If the problem persists, do not hesitate to contact us via social networks, to send us an email on kliyanpam@digicelgroup.com or to call the customer service at 111.

Affected customers are asked to dial *500# to activate the free compensation plans offered by Digicel as an excuse.

[...] the technical team continues to work hard to stabilize the service completely and has taken steps to prevent a similar case from happening again."

See also :

https://www.haitilibre.com/en/news-26035-haiti-phone-the-digicel-facing-an-electrical-problem.html

HL/ HaitiLibre